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Information Advice and Support (IIAS) in Hampshire

Local authorities have a duty under the SEND Code of Practice to provide information, advice and support about matters relating to SEN or disability, including matters relating to health and social care. (2.1 SEND Code of Practice: 0 to 25 years 2015) The service must be available to parents of children with special educational needs (SEN) or disabilities and directly to children and young people with SEN or disabilities for whom the Local Authority are responsible.

The Impartial Information Advice and Support service in Hampshire is a collaboration of two established information and advice services Support4SEND and Parent Voice.

Information, advice and support is available for parents of children and young people from birth to 25 years and children and young people themselves. Both services operate to the same service principles, including impartiality of information and empowerment of parents, children and young people. Either will provide basic information and signposting for education, health, social care and disability services but they have areas of expertise which are explained below.

You can contact either service directly or you can call the IIAS information line Tel: 0300 303 2677 or email us: The IIAS Information Line is manned Monday to Friday from 9.00am to 5.00pm with an answerphone service outside of these times. Experienced staff will be able to respond to your query or signpost you to the most appropriate service.

Support4SEND has expertise and experience in Special Educational Needs and Disability relating to Education. To find out more about them click here, Tel: 01962 845870 or email

Parent Voice has expertise and experience in Leisure, Social Care and Health To find out more about them click here, Tel: 0300 303 8603 or email

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