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Citizens Advice Hampshire

Citizens Advice Hampshire is a charity supporting the independent Citizens Advice Charities in Hampshire, Portsmouth, Southampton and the Isle of Wight.

We identify and develop options for new and improved services and manage those that operate countywide.

We support Hampshire’s individual Citizens Advice Charities by facilitating knowledge and skills sharing and by providing training.

We provide a single point of contact for funders, partners and policy makers, and enable collaboration with other charities and organisations.

Who to contact

Contact Name
Lin Dudman

Citizens Advice Hampshire supports all 15 local Citizens Advice office, including Portsmouth, Southampton and the Isle of Wight, we also have the below mentioned services.

Home and Well is a unique collaboration of organisations working together to support residents of Hampshire and the Isle of Wight to return home as quickly and as easily as possible after a hospital stay and, importantly, ensure they have the comfortable home environment that will help them continue to recover rather than relapsing.  

For more information please contact the Project Cooordinator, Megan Burns on 07599 102 246 or by email at


Healthwatch Hampshire is the independent consumer champion created to gather and represent the views of the public and to give citizens and communities a stronger voice to influence and challenge how health and social care services are provided within their locality by:

  • Representing the views and experiences of people who use services, carers and the public.
  • Providing information and signposting to people about local health and care services, how to access them and how to find their way round the system.
  • Reporting concerns about the quality of health and social care services to Healthwatch England, which can then recommend that the Care Quality Commission take action.

To get help drop into any Local Citizens Advice  or call  01962 440 262


Hampshire Macmillan Citizens Advice Service

Our dedicated team can offer free, impartial, and confidential information and advice on a range of issues including:

  • Help with welfare benefit applications and appeals
  • Help with money matters
  • Employment issues
  • Housing issues
  • Accessing charitable grants and one-off payments
  • Travel to/from appointments

Our advisers can also be contacted by:  Telephone: 0344 847 7727  or Email:


Reaching People Together (RPT) is a partnership project that is funded by Hampshire County Council in March 2021 and set up by Citizens Advice Hampshire (in collaboration with Citizens Advice Winchester District & Citizens Advice Rushmoor) to:

  • Reduce the impact of Covid-19 in targeted communities (e.g. through increased compliance with public health messages, self-isolation, vaccine take up); and
  • Address the underlying causes of health inequalities in these communities (e.g. through reducing debt/poverty, improving financial well-being, improving employment conditions and housing, and reducing known triggers of mental ill-health).


Refernet is an online portal that enables Citizens Advice services, other Agencies and Partners across Hampshire to refer directly to each other via a safe, confidential and secure system.

Citizens Advice Hampshire leads the project to find a way to send and receive referrals. This referral tool gives agencies their own page and identity, which is also GDPR compliant. This gives them complete control to monitor all their referrals both incoming and outgoing, update and ask for further information confidentially and securely.  This also enables them to record, measure & report outcomes independently.

For more information, please contact our Refernet Coordinator Elaine Allum, on 07849 300 685 or by email


Advice First Aid partnership supports some of the most vulnerable people in our community by training front-line workers to deliver basic advice ‘first aid’ to their beneficiaries. The training enables staff and volunteers working in the community to help identify an issue, provide some initial basic help such as reading through information on the Citizens Advice website, and knowing when to refer someone to one of our expert team of advisers. To date we have trained over 200 people to become Advice First Aiders (AFA) across our communities.

For more information, please visit our AFA website


HIWCF - The Hampshire & Isle of Wight Community Foundation  is an independent charitable trust established to inspire local giving for local need.

The Community Foundation works both with donors who want to give something back to their local communities and voluntary groups providing vital services for local people where often a few hundred pounds can make a real difference to their lives. Companies, individuals, families and trusts can establish a fund with the Foundation, which supports a growing programme of grant-making to communities.

HIWCF is part of a national network of 46 Community Foundations, one of the fastest growing philanthropic movements in the UK.

Local groups can take a look at the HIWCF website to see if they might qualify for a grant: or email HIWCF at

Where to go


For full contact details of all our local Citizens Advice offices, please click the link that will take you directly to our web page: Citizens Advice Hampshire local offices

We help people find a way forward.  We can all face problems that seem complicated or intimidating. At local Citizens Advice offices throughout Hampshire, we believe no one should have to face these problems without good quality, independent advice.

We are here to give people the knowledge and the confidence they need to find their way forward, whoever they are, and whatever their problem.

We give advice to millions of people

We’re part of a network of independent charities that offers confidential advice online, over the phone, and in person, for free.

When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial.

We also give advice on consumer rights on our consumer helpline, support witnesses in courts through the Witness Service and give Pension guidance to people aged over 50.

We speak up for our clients.  No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today.

With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people.

We see how problems can be linked. By helping people with the underlying cause of their problems and making sure they don’t get worse, we save the government and public services hundreds of millions of pounds every year.

If you would like to find out more about Citizens Advice, please click on the link National Citizens Advice website

Time / Date Details

When is it on
All our local offices are open weekdays:- Monday - Friday 9am to 5pm
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