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Alphabet City Day Nursery

Day nursery

Coronavirus status: OPEN
Coronavirus status: OPEN

Homely run, large garden, open 51 weeks 8 -6pm. Qualified staff at Level 3 & 4 and a trainee EYPS. Good Ofsted report. Secure, loving quality and professional service. Excellent relationship with parents, we aim to please.

Who to contact

01256 322090

Where to go

Alphabet City Day Nursery Ltd
Highfield, Sherborne Road
RG21 5TG
Accessible changing, Secure environment, Disabled parking

Childcare Information


Contact provider for vacancy details?

Funded Places

3 & 4 year old funding
2 year old funding
Registered to provide 30 hours entitlement
When is childcare available
All Year
Opening Times
Opening Times
DayOpening TimeClosing Time
Monday 08:00 18:00
Tuesday 08:00 18:00
Wednesday 08:00 18:00
Thursday 08:00 18:00
Friday 08:00 18:00
Visit & Outings
Car Parking
Messy Play Area
Sleeping Area
Outdoor Play

Ofsted Information

Ofsted Inspection Report
Link to latest ofsted inspection report 
Inspection history
Latest Inspection
Inspection DateInspection typeInspection Outcome
15/08/2019Inspection (Early Years Register)Good

Inclusion Information

Special Needs

Has Provision
Experience with
Challenging Behaviour
Language impairment
Caters for children with special needs.



Age Ranges
5 to 8 years, 0 to 5 years

Time / Date Details

Session Information
4 Hours or More Per Day
45 Weeks or More Per Year
5 Days or More Per Week
All year round
Weekday All Day

Local Offer

Local Offer
How will early years setting/school/college staff support my child/young person?

The following roles of responsibilities to support your child are: SENCO: Special Educational Needs Coordinator – To lead in supporting and implementing strategies to support your child’s needs. BeCO: Behaviour Coordinator – To lead in supporting and implementing strategies around behaviour. Strategies include behaviour plans/charts and Individual Educational Plans. The plans are given SMART targets which are reviewed regularly to ensure they are effective and relevant to your child’s needs. Your child’s key carer will support you through the process making sure you are kept up to date on your child progress. Your Key Carer is available at any time to discuss your child’s development and we hold parents evening twice a year.

How will the curriculum be matched to my child's/young person's needs?

Here at Alphabet City we work in line with Early Years Foundation Stage (EYFS). This is a curriculum that supports practitioners in understanding child development. Play experiences are based on your child’s age and stage of development and are around their interests. When you start with us we gather information on your child on ‘All About Me’ sheet. We like to know your child’s interests, likes/dislikes, comforters, home language. We also take observations of your child in their first month to form a base line of their development. Staff take observations of your child at Nursery along with pictures to celebrate their achievements. From the observations your child’s Key Carer is then able to plan for their next steps and link these into our planning. These are documented in a Learning Journal that is individual to your child. We would also love for you to complete observations of at home and share them with us. This helps us to support your child holistically. Part of documenting your child’s milestones we will also track their progress every term IT system called PRAMS. This allows us to see what they have achieved so far and where to go next. We will offer Individual Educational Plans and Behaviour Plans for your child if they need additional support. These will be implemented by the SENCO, BECO and your child’s Key Carer.

How will both you and I know how my child/young person is doing and how will you help me to support my child's/young person's learning?

Planning at Nursery is done weekly. From the observations staff, they are able to look at where the next steps are and link them into the planning alongside their play interests. All of the next steps and planning are supported through the EYFS. This document informs staff on where children should typically be for their age and stage while also recognising that all children are individual and develop at their own pace. Planning is available in each room for families to look at any time. If you see your child does something special write it down as they are used in your child’s Learning Journey. Every day you will receive a handover from your child’s Key Carer. This is to inform you of your child’s day. As well as being kept up to date daily we also offer parents’ evenings. This is for you to talk to your Key Carer about your child’s progress made so far at Nursery. We communicate to you through emails, newsletters, telephone calls and face to face. We hold a variety of events throughout the year for families to attend. These include stay and play sessions where families are invited in every 6-8 weeks to come and play during part of the day at nursery. We also hold training events on topics such as Makaton, Healthy Eating, OFSTED and the EYFS. If any changes are made to our practice we also offer information evenings where families get an update on the changes made and why.

What support will there be for my child's/young person's overall well being?

If your child has an illness and requires medication we follow policies. The policies provide guild lines on administering medicines and exclusion periods. If your child needs support with their behaviour we work in line with our Positive Behaviour Policy. We have a Beco (Behaviour Co-Ordinator) who is trained in supporting staff and children with behaviour. We ensure children are kept safe and secure in the Nursery. When you register you will complete a registration form with information on who can collect your child nursery. We also have a password system so if staff do not recognise the adult they will ask for the password. The building is safe and secure with gates locked and a member of staff lets people in and out of the building. Risk assessments are carried out daily. Any risks highlighted are recorded and actioned. Any accidents and incidents will be recorded and then reported to you at the end of the day during feedback. As part of keeping your child safe and secure at Nursery we have a recruitment process, where staff have to pass references and DBS (Disclosure Barring System). This allows us to see how they work with the children and the team. If they are then offered position we transition the member of staff into the Nursery. This involves reading and understanding the Policies in place and being allocated a mentor. Staff work as part of a whole team and have roles to define areas of responsibility, such as room leader.

What specialist services and expertise are available at or accessed by the setting/school/college?

Whave lead roles and areas of responsibility for the team. This depends on their experience, qualifications and training. We have a SENco (Special Educational Needs Co- Coordinator) and a BEco (Behaviour Co- Coordinator). The staff have attended training and ensure that the team are supported with putting strategies in place to help your child’s development. We also have a two qualified EYP (Early Years Professional) and a Early Years Teacher. We have a member of staff qualified at Level 4 in Childcare, and the Manager holds a Foundation Degree in Early Years. Three staff are completing their Level 3 in Childcare and One staff member is completing a Postgraduate in Early Years. The Manager has gained qualifications over the years including an Forest School Leader and Speech and Language. She is also experienced in Safeguarding and Child Protection from her previous experience. The Manager shares her skills and experience with the team and has put them into the Nurseries ethos. The Children take part in Forest School activities such as camp fires and climbing tree and accessing the outdoors in all weather. We also work with outside agencies such as Speech and Language the Area Inclusion coordinator, Local schools for transitions, the Health Team for support with the 2 year checks and Hampshire Children Services.

What training have the staff supporting children and young people with SEND had? Are any being trained currently?

Staff have attended many training courses both in house and externally. Some training is mandatory and some are optional. All staff are trained in First Aid and Safeguarding which is updated every three years. This is a legal requirement. Staff are trained in Makaton and we then hold parent workshops where we share our knowledge on Makaton with families so you can try it at home. Staff have completed I CAN (Speech and Language Training). Staff then use these knowledge gained into their practice, such as ditch the dummy and language boxes. Staff have completed an introduction to Forest School training and they use aspects of Forest School in the Nursery such as camp fires, den making and tree climbing. We pride ourselves in using the outdoor space as much as possible. Children and staff are outside all weather and enjoy eating their snacks outside and may sleep outside too. A member of staff has been trained in Thomas (Autistic Spectrum). This allows us to expand our skill set in ensuring we can support your child in the best possible way. Training on the EYFS (Early Years Foundation Stage) is done every year to ensure staff are continuing to complete it to the highest level. We attend regular meetings arranged by Hampshire County Council with allow staff to meet other settings and share their skills and expertise with others.

How will my child/young person be included in activities outside this classroom including school trips?

>All of our activities are age and stage appropriate for your child. This allows your child to be included in all play experiences. They are adapted to meet your child’s needs are personalised to your child interests and next steps of development. You will be encouraged to share with what your child’s enjoys doing at home so we can link it into their learning at Nursery. We offer observation sheets for you to complete at home as a way of celebrating your child’s success. The environment and Equipment are risk accessed daily and replaced when needed. In the event of a special play activity being arranged for the children you are updated and asked permission for your child to take part, Such as an outing to park for a picnic. All special events and activities are risk assessed by the staff. We will email parents to give updates on what have been up to during the day if it is something special. We also put up flyers, posters and pictures of what they have been up to. When we plan to go on an outing we risk assess the walk and work on a lower ratio of staff to children for health and safety reasons. Babies and some toddlers use the prams and older children walk wearing high vis vests. Staff take a first aid kit and medicines for any children. We also have a work mobile that is use as personal phones cannot be used around children.

How accessible is the setting/school/college environment?

Alphabet City try to be as accessible for all families. We have a ramp at the door for easy access and wide corridors. The toilets are wide and nappy areas are easy to access and we have a big outdoor space which is on one level and has AstroTurf . The 0-2 year old room is on the first floor which is accessed up the stairs, we do not have a lift or ramp to access the upstairs. If you EAL (English as an additional language) for you and your child we ask for you to share with us key words you use at home, so we can also use them at Nursery. We celebrate your culture with all the children and any special events you celebrate as a family we also so at nursery. Our menu reflects many different cultures so your child will get a wide variety of different foods from around the world. If you require someone to translate what we say, we working with EMTAS (Ethnic Minority Traveller Achievement Service) where they offer support for families with EAL. We also suggest a friend or another parent at the nursery that speaks the same language can translate to your home language. We encourage families of the same language to network together for support outside of Nursery.

How will the setting/school/college prepare and support my child/young person to join the setting/school/college or the next stage of education and life?

When you register we book in a paper work session where you come in to meet the team and complete paper work. We also give you a welcome book with information on the room such as staff names, qualifications and the day to day running of the room. Copies of relevant polices are also provided. Your child will then do settling visits with us where you leave your child. We also offer half days to start with if your child need longer to settle into Nursery. If you child is due to move rooms when he/she gets older we do transition visits where your child will visit the room over two weeks with their key carer. This allows ten to get to know the room and staff before they move. You will also receive a transition book about the room and staff will hold a meeting with you to show you the room and introduce you the staff. If a child is transitioning to Nursery from another setting we liaise with the setting to offer visits. This makes sure the process is smooth for you and your family. If your child was to start school we liaise with the school and arrange transition meetings. This allows us to help prepare your child on the changes. We also have a Graduation party for the school leavers and offer transition parent workshops to get top tips and advice on preparing your child for school.

How are the setting's/school's/college's resources allocated and matched to children's/young people's special educational needs?

We offer the 2yr and 3yr funding for children. If you are allegeable for the 2 year funding you are offered 15 hours a week in nursery funded. We can also apply of EYPP (Early Years Pupil Premium). If you meet the set criteria and we feel we can support your child’s development further with additional resources in the Nursery.

How is the decision made about what type and how much support my child/young person will receive?

If we were to have a concern with regards to your child’s behaviour or development we would initially talk to you and discuss support we can offer. This would start with collecting all of the evidence, such as observations staff have made, behaviour plans or IEP (Individual Education Plan). The IEP is a great tool we use to make SMART targets to help your child’s development. These are made with the Key Carer and SENco and we ask for you to get involved in setting these up. The targets are reviewed often to ensure targets are being met or if further support is required. All of this information is then used if we feel further support is required. With your consent we would then refer to Services For Young Children for additional support where they would look at our evidence and talk to both us and you and see your child. They would then decide the best course of action to take. This could involve anther referral to an outside agency, training or strategies to use at both the setting and home.

How are parents involved in the setting/school/college? How can I be involved?

Our Ethos is to provide a ‘Homely environment’ We believe children thrive more in a nurtured homely environment. We take pride in talking to our families openly and honestly with an open door policy where you can come and talk to us any time. We email you often to provide updates and staff provide a personal handover to you when you drop off and collect your child. We offer stay and play sessions for families to attend often. These provide a great opportunity for you to get to know us and other families while enjoying some time with your child at nursery. Parent workshops are offered throughput the year covering different topics which families have fed back they would like to know more about. We hold a parents evening and open evening twice a year. Which allows you some quality time with your child key carer to discuss your child’s progress so far at Nursery. Although we encourage you to meet up with your key carer whenever you would like to catch up. We also invite parents / family member to come into Nursery to share their talents with the children. Parent questionnaire are sent out regularly to get feedback on the Nursery, This allows us to see areas needed for improvement and what we are succeeding well in. After any special events we also ask for a feedback form to be completed to evidence what we have provided if we need to make changes next time.

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