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Appletree Support

Coronavirus status:

This support service involves supporting children and young adults with physical and learning disabilities and their families within the home . Working to an individualised support plan, the purpose of this position is to support Appletree’s clients in accessing activities within the community or at home, providing personal care support and ensuring the children and young adults have a secure and happy childhood and are kept safe from harm.

Who to contact

Contact Name
Shirley Cosshall
Contact Position
Registered Healthcare Manager

Where to go

Appletree Support
Pelham House, 13
The Pallant

Time / Date Details

When is it on
Open Monday to Friday from 9am until 5pm
Time of day

Local Offer

Local Offer

This support service involves supporting children and young adults with physical and learning disabilities and their families within the home. Working to an individualised support plan, the purpose of this position is to support Appletree’s clients in accessing activities within the community or at home, providing personal care support and ensuring the children and young adults have a secure and happy childhood and are kept safe from harm.

Contact Name
Shirley Cosshall
Contact Telephone
Contact Email
What does your service do?

We are a domiciliary care company who provide Healthcare and community support to children and young adults. 

In order to offer the most effective service, we encourage all children, young people and their families to participate in the setting up of their care and support in order to meet your individual needs and outcomes. Our support workers and PA's are able to assist in a variety of ways depending on your individual requirements. 

Who does your service provide for?

Appletree provides a service for children and young people with disabilities and additional needs age 0 – 25 years. 

  • Home care service to children and young people with physical and learning disabilities and health care needs by using appropriately qualified management and employing care staff with relevant skill, experience and qualifications Respite for parents caring for disabled children by offering qualified care staff trained to meet all aspects of health and social care needs including personal care.
  • Providing young people with support to develop social and independent living skills by offering staff to assist young people in accessing community based activities.
  • Tailor made packages of care by having client centred planning processes and offering comprehensive risk assessments.
  • A safe service to children and young people with autism and behavioural difficulties by offering staff trained in supporting young people with Autism and communication difficulties. 
  • Specialist packages of care to cover all aspects of children's developmental needs from personal care to social needs inclusive of specific therapy needs by adopting multi-agency working principles.
  • Individualised packages of care for children/young adults with complex health needs. 
  • A service which enables children and young people with physical and learning disabilities to access play and leisure opportunities. 
  • PA support to young adults including supporting access to higher education
How can I start using the service?

Our services are commissioned through local authority social care departments and care commissioning groups as well as from private individuals. Referrals are often from a child or young person’s social worker or community nurse.

If you wish to make a private referral or you are in receipt of Direct Payments and you wish to make a self-referral you can either give us a call, e-mail or fill out the enquiry form on our website. 

Where is it located and what areas does it cover?

Our offices are based in Havant however we cover Portsmouth and the surrounding areas including; Portsmouth, Havant, Waterlooville, Bedhampton. 

We also cover Chichester and parts of West Sussex.

How are decisions made about who can use your service?

Once a child / young person is referred to our services and their referrer has the appropriate funding streams in place, we very rarely turn a child or young person away. Our manager will make a feasibility decision on point of referral which will take into consideration the locality of the child and the nature of support required. They will then look at the support workers we have in the area and if they have the appropriate skills to meet the child/young persons needs. We will always keep you informed throughout this process. If we have an occasion where we would not have an appropriate member of staff in the local area requested, we would recruit specifically for your child and involved you in the recruitment process in order that you are involved in getting the person right for you. If risk assessments reflect that we may need to take extra safety measures in order to carry out the support, we would work with you and the person whom has commissioned our services to do so. If you are being referred to our services though your social worker or health care professional – they will make the decision based on their assessment of need as to how many hours you child / young person will be entitled to use from our services.

How do you communicate with service users and how are they involved in decision making?

Appletree's office team communicate with the service users via email, phone calls and in person meetings.

You are encouraged to assist with the completion of your care plan during our first visit to your family home in order for you to ‘own’ your plan and ensure that it reflects exactly what you want to do with your support time. Our staff are trained in the use of PECS symbols and Makaton, we carry out plans that include the use of signs and symbols / photos throughout a support session. For families that do not have English as a first language we would look communicate with you through communicators recommended to us by our local authority commissioners unless we have a team member with matching language requirements. Once your initial care and support plan is set up with us, our care lead communicates with you on a regular basis in order to ensure the smooth running of the support for you. 

Is your service fully accessible?

The services provided by Appletree are delivered within the family home or in the community.

What training are the staff supporting children and young people with SEN and Disabilities had or are having?


It is Appletree’s policy to recruit staff with good qualifications and experience , some of them are undergraduates, graduates or students who are following relevant vocational courses. All our staff have enhanced DBS checks carried out. Sound and thorough training is at the heart of the excellent practice demanded of Appletree staff. Our induction programme is comprehensive, encompassing all aspects of support, promoting safe working practices. New recruits are given a detailed initial induction, introducing them to Appletree, its ethos, values and its aspiration to deliver excellence in all its activities.

Before starting work, support workers are given the following training: • First Aid • Food Hygiene • Infection Control • Moving and Handling • Safeguarding • Communication • Autism Awareness • Disability Awareness • Infection Control • Respectful Personal Care • Health & Safety • Medication Management • Challenging Behaviour.

Additional client specific complex training offered includes subjects such as: Gastrostomy, suction, oxygen, Epilepsy, VNS.

We also offer opportunities for staff to complete QCF training. We are committed to the on-going development of our care staff and, in addition to regular refresher training, encourage them in all areas of their professional development.


How will I know my child is safe?

Appletree seek to safeguard children and young people by:

• Valuing them, listening to and respecting them

• Adopting Child Protection guidelines through procedures and codes of conduct

• Recruiting staff and volunteers safely, ensuring all necessary checks are made including DBS checking, No staff member commences work without full induction training, which includes safeguarding.

• Sharing information about child protection and good practice with parents and carers

• Sharing information about concerns with agencies who need to know, and involving parents and children appropriately.

• Providing effective management for staff and volunteers through regular supervisions, support and training

• Environmental risk assessments and equipment risk assessments for home care

• Travel risk assessments and risk assessments for all activities in the community The Registered Manager and the Family Liaison Co-ordinator for Appletree Support are our Child Protection Liaison Officers, their role is to;

• Ensure that child protection policies and procedures are followed

• Report any concerns to social services or the police

• Act as a source of advice on all child protection matters and seek further advice and guidance from local statutory agencies as needed

• Ensure that a record is kept of any concerns about a child or adult and of any conversation or referrals to statutory agencies

• Ensure that any such record is kept safely and securely

• Children and young adults are encouraged to be involved in the setting up of care plans. Appletree complies with the Care Quality Fundamental Standards Regulation 13: Safeguarding Service Users From Abuse

Who can I contact for further information?

For further information about the services offered by Appletree support please call our Healthcare Manager on 02392 45588 or e-mail an enquiry through our website. 

Should you decide to use the services of Appletree, then our Healthcare manager or Care Lead would carry out a home visit where they will carry out a plan with you and your child / young person for the support required. We would send profiles of fully trained support workers who we feel would work well with you, so that you know as much about them as they do you. Other people involved in your child’s support would be our Care Lead and Digital Lead whom liaise directly with you in order to provide you the support times best suited to you and your child. Any concerns about the service you are receiving should be referred to the Healthcare Manager, who is happy to discuss any issues with you. We believe that if a service user wishes to make a complaint or register a concern, they should find it easy to do so. It is our policy to welcome comments and look upon them as an opportunity to learn, adapt, improve and provide better services.

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