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Family Information and Services Hub

Family Lives

Call our free and confidential helpline for support.  Family Lives offers a confidential and free* helpline service (previously known as Parentline). Please call us on 0808 800 2222 for information, advice, guidance and support on any aspect of parenting and family life, including bullying. Our helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday.  We currently answer 58% of all callers ringing.  If you don’t get answered first time please do try again.

Family Lives works transforming the lives of families, supporting parents and making happier relationships, happier families and a stronger society. Our experience enables us to help families with any problem or challenge that they face. Our trained family support workers, both paid and volunteer, offer all family members immediate and on-going help by phone, online or in local communities. We use the knowledge gained through our work to inform, support and train professionals and campaign for changes to improve and support family life.

Who to contact

0808 800 2222

Where to go

The Life Centre
C/O Carlton Commerce Centre
Dukes Road
SO14 0SQ
Accessible toilets, Hearing Loop

Other Details


Age Ranges
None, although there is a waiting list for 1-1 support
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